Unified customer communication hub with co-browse, video and AI chatbots
A capable platform for complex support with strong co-browse features, but custom pricing with annual contracts and no clear discount limits its deal appeal.
VERIFIED DEAL MECHANIC is 'verified deal' but SAVINGS CLAIM is 'none' and DISCOUNT TYPE is 'verified_pricing' with no coupon. Editorial summary states pricing is custom quote and the 'deal' is a link to a marketplace (NachoNacho), which is access-only. No verified public discount is provided.
Editorial summary states pricing is custom quote, starting around $25/agent/month for basic chat but realistic mid-market pricing with core features (co-browse, video) is $90–$150/agent/month. Summary notes features that justify the tool escalate price quickly, and price is hard to justify for high-volume Tier 1 support, indicating it is pricey versus peers for the full capability.
Editorial summary states it is a customer engagement platform with tier-leading co-browse and screen-share features for complex support, unified inbox for chat, email, SMS, social, chatbots for deflection, and supports SOC 2/HIPAA with field-level masking. Pricing page shows features like chat, video (1-way/2-way), workflows, reporting, and data import/export. Summary notes it is built for complex web app support, indicating broad features with few gaps.
Editorial summary states 'drop a snippet on your site or app' to start, suggesting setup is straightforward. However, pricing is custom quote and requires demo/trial, and features are tiered, which may require configuration. No evidence of instant or hours-long setup; 'days to value' is a reasonable interpolation.
Editorial summary mentions SOC 2 and HIPAA controls, indicating security/compliance efforts. No uptime/SLA, support quality, or review consensus data with counts is provided in inputs. Evidence is thin but generally positive from published compliance; scoring conservatively.
Editorial summary states 'Annual contracts are standard.' Pricing page shows 'Contact us' for quotes, indicating custom enterprise terms. No information on cancellation ease or data export beyond import/export feature listed. Evidence points to annual lock-in and likely awkward export process.
Acquire is a customer engagement platform built around the idea that hard tickets are solved faster when an agent can see what the customer sees. We picked it because the co-browse and screen-share features are genuinely tier-leading for finance, healthtech and complex SaaS support, where "let me share my screen" is half the resolution path. The trade-off is that you pay quote-based pricing and the cheapest tier strips out the features that justified the look in the first place.
You drop a snippet on your site or app and Acquire surfaces a chat widget that can escalate to live video, voice, co-browse or screen share without the customer downloading anything. Agents work from a unified inbox that pulls in chat, email, SMS and social channels. The co-browse session is the headline feature: the agent sees the live page, can highlight elements, scroll on behalf of the customer or take control with permission. Chatbots handle Tier 1 deflection, with handover to humans on intent or sentiment triggers.
For regulated buyers, Acquire publishes SOC 2 and HIPAA controls and supports field-level masking so agents never see card numbers or PHI in the co-browse stream.
Acquire does not publish a price list. The starting tier covers the unified inbox and chat at roughly $25/agent/month, but co-browse, video, screen share, the chatbot builder and AI summaries each push you to higher tiers or quote-based bundles. Realistic mid-market pricing lands closer to $90–$150/agent/month once you turn on the features that pulled you in. Annual contracts are standard; budget the all-in cost honestly before the demo.
| Tool | Strength | Weakness vs Acquire |
|---|---|---|
| Acquire | Co-browse + video + chat in one stack | — |
| Intercom | Better self-serve product UX, deeper bot platform | No native co-browse, video is via integration |
| Zendesk + Glance | Mature ticketing plus Glance for co-browse | Two bills, two integrations, two SLAs |
| LiveAgent | Cheaper unified inbox | No live co-browse or screen share |
Buy if you support customers through a complex web app or onboarding flow, your reps already say "let me share my screen" daily, and a 2-minute resolution beats a 10-minute back-and-forth ticket. Acquire is built for that conversation.
Skip if you run a high-volume Tier 1 support operation where the cost per ticket needs to be near zero, or you only need a chat widget and a help-centre. Acquire's strengths are wasted at that profile and the price is hard to justify.
Use the verified offer below to lock in the current discount via NachoNacho. We re-check the link monthly.
A 5-person support team at a B2B SaaS company fields questions across email, chat, and Twitter. Acquire's unified inbox and collision detection cut response time from 4 hours to 45 minutes. The team lead uses routing rules to send refund requests to billing and API issues to engineering, freeing up generalists to handle onboarding questions.
A 12-person digital agency manages 30+ client accounts, each with their own Slack channel, email thread, and WhatsApp group. Acquire consolidates all inbound requests into one inbox tagged by client. Account managers no longer miss Slack messages buried under project updates, and clients see faster first replies.
A founder juggling product, sales, and support uses Acquire to batch customer replies in 30-minute blocks instead of context-switching all day. Canned responses for onboarding questions and billing issues cut support time by half. As the team grows, adding agents takes minutes—no platform migration needed.
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