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Boost online sales with immediate assistance.
Founders of e-commerce stores use LiveChat to engage shoppers in real-time, answer product questions, and guide them through the purchase funnel, directly impacting conversion rates.
LiveChat
Customer Support
Verified Editor's pick CUSTOMER SUPPORT
LiveChat deal: Exclusive LiveChat access
LiveChat is the workhorse live chat widget for sales and support teams that want speed, customization, and integrations without bloat.
- Real-time visitor monitoring shows browsing behaviour, page history, and cart contents before agents respond
- Proactive chat triggers engage visitors based on time on page, URL, and cart value automatically
- AI chat summaries and suggested replies accelerate agent response time and quality
- Ticket system handles offline messages and unresolved chats within the same platform
Editor's pick
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Verified 3 weeks ago · live
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SaaSTweaks Score
59/100Situational★★★★★
A mature, high-performance chat widget with strong integrations, though its deal is access-only and full customer-service stack requires separate purchases.
- Deal Strength3.0/10
VERIFIED DEAL MECHANIC is 'access_only — affiliate/partner access, no verified public discount', which caps the score at 3 per the rubric.
- Value for Money5.0/10
Editorial summary states 'not the cheapest' and pricing tiers start at $19/agent/mo; it is positioned as a mature, focused tool at a typical per-agent price point for the category, aligning with the category norm.
- Capability8.0/10
Editorial summary describes it as a 'top pick' with a 'fast, customizable chat widget', 'deep integrations (200+)', and a clean agent workspace, though ticketing and knowledge base are separate products, indicating broad features with few gaps in its core chat function.
- Time to Value8.0/10
Editorial summary calls it a 'quick answer' and highlights a 'fast-loading' widget; the product is focused and the sign-up offers a free 14-day trial, suggesting setup and usability within hours.
- Trust & Reliability8.0/10
Editorial notes it is a 'battle-tested' product from a publicly traded company with 20+ years in market, and the live site shows 24/7/365 support, indicating strong reputation and security, though no specific uptime or review counts are provided.
- Flexibility & Exit5.0/10
Pricing is shown as annual billing per agent; cancellation and data export terms are not detailed in the inputs, so it is assumed to have standard terms and basic export capabilities.
Scored 2026-06-06 · How we score →
About LiveChat
Quick answer: LiveChat is a mature, fast-loading live chat and customer messaging platform aimed at sales and support teams that want a customizable chat widget, deep integrations, and a clean agent workspace. It is not a full help-desk suite out of the box, but it pairs well with HelpDesk and KnowledgeBase from the same vendor, and remains a top pick for performance-focused teams in 2026.
- Best for: SMB and mid-market sales/support teams who live inside a chat widget and want speed and customization.
- Pricing: Tiered per-agent plans, typically starting in the low-$20s/agent/month (verify current pricing on the site).
- Standout feature: A lightweight, highly customizable chat widget with 200+ native integrations.
- Watch out for: Ticketing and knowledge base are sold as separate products, so the all-in price creeps up.
- Verdict: Buy if you want a battle-tested chat widget and care about widget performance; skip if you need a full-suite help desk from day one.
What is LiveChat?
LiveChat is a live messaging and chat-widget product developed by LiveChat Software S.A., a publicly traded company on the Warsaw Stock Exchange (ticker: LVC) headquartered in Wrocław, Poland. The product has been on the market since the early 2000s and is one of the longest-running, dedicated live chat platforms for business websites.
At its core, LiveChat is a JavaScript widget that drops onto your website and routes visitor conversations to a web or mobile agent app. Over the years the vendor has expanded the family with HelpDesk (a shared ticketing inbox), ChatBot (a no-code bot builder), and KnowledgeBase (a self-service help center), so customers can assemble a fuller customer-service stack from one ecosystem.
Unlike all-in-one suites such as Intercom or Zendesk, LiveChat's flagship product is intentionally narrow: a fast, customizable chat widget backed by a tidy agent workspace. That focus is exactly why it has remained a default choice for sales and support teams that care about chat widget performance and first-response time.
Key features
Customizable chat widget
The widget is famously tweakable: colors, position, pre-chat surveys, custom fields, greetings, and conditional display rules. You can match it to your brand without touching code, and the JS snippet is small, which keeps page-load impact minimal.
Agent app & routing
The agent console supports canned responses, file sharing, internal notes, chat tags, and routing rules to send chats to the right team or skill group. A mobile app (iOS and Android) keeps agents reachable on the go.
Ticketing & chat archives
Every ended chat is stored as a searchable ticket with full transcript, visitor data, and custom-field values, so nothing slips through the cracks when a visitor leaves.
200+ integrations
Native one-click integrations span Shopify, WordPress, HubSpot, Salesforce, Mailchimp, Slack, Google Analytics, Messenger, WhatsApp Business, and many more. The public Marketplace lists the full catalog.
Reporting & analytics
Dashboards track first-response time, chat duration, queued chats, agent availability, ratings, and conversion goals (e.g., "did this chat lead to a sale?") if you tag outcomes.
AI assistance
Newer tiers include AI-assisted reply suggestions, summarization, and tag suggestions, plus the ability to hand off to a ChatBot for 24/7 coverage.
200+
Native integrations in the public marketplace
20+ yrs
On the market since the early 2000s
~37K+
Customers reported across vendor materials
LVC
Ticker on the Warsaw Stock Exchange
LiveChat pricing
LiveChat uses per-agent monthly pricing with a free 14-day trial on every paid tier (no credit card required, per the vendor). The exact price you see depends on billing cycle and region, so always confirm on the pricing page, but the public tier structure generally looks like this:
- Free plan — limited to one agent, one website, and basic features; good for evaluation.
- Starter — entry-level paid plan, historically in the low-$20s per agent/month.
- Team — adds more seats, reporting, and integrations; mid-range per-agent price.
- Business — unlocks advanced features like chat archives, agent performance reports, and priority support.
- Enterprise — custom pricing, SSO, security review, dedicated support, and SLAs.
Two things to budget for: (1) HelpDesk, ChatBot, and KnowledgeBase are sold as separate products, so the all-in stack will be higher than the headline chat price. (2) Some add-ons (extra WhatsApp channels, advanced AI usage) may be billed separately depending on tier.
LiveChat vs the alternatives
LiveChat is best understood by comparison. Here is how it stacks up against three of the most common alternatives teams evaluate.
| Feature | LiveChat | Intercom | Zendesk Chat (Suite) | Tidio |
|---|---|---|---|---|
| Primary strength | Fast, customizable chat widget | All-in-one messaging + product tours | Full help-desk suite | Affordable SMB chat + bot |
| Per-agent pricing | From ~$20/agent/mo (verify) | From ~$74/seat/mo (verify) | Suite pricing, varies by tier | From ~$29/mo flat (verify) |
| Widget performance | Excellent, lightweight JS | Heavier, feature-rich | Solid, less customizable | Good |
| Built-in ticketing | Add HelpDesk (separate) | Yes, included | Yes, the core product | Basic inbox |
| Best for | Sales/support teams wanting a fast widget | Product-led SaaS with budget | Large support orgs | Small Shopify stores |
The short version: choose LiveChat if you want a fast widget and per-agent pricing you can predict; choose Intercom if you want product tours, outbound, and a unified suite; choose Zendesk if your priority is a deep ticketing/help-desk system; choose Tidio if you run a small store and need flat-fee pricing.
Who LiveChat is for
✓ Use LiveChat if you:
- Run a sales or support team that needs a fast, brandable chat widget.
- Want predictable per-agent pricing without seat minimums.
- Already use Shopify, HubSpot, Salesforce, or WordPress and need a tight integration.
- Care about widget load time and first-response metrics.
- Need a public, financially stable vendor (LVC on the WSE).
✗ Skip LiveChat if you:
- Need a full help-desk suite (ticketing, SLAs, knowledge) out of the box from one product.
- Want built-in product tours, outbound, or marketing automation à la Intercom.
- Prefer flat-fee unlimited-agent pricing (Tidio-style).
- Need heavy on-premise or air-gapped deployment.
How to get started with LiveChat
- Create a free account
Sign up with an email at livechat.com — the free plan is usable for solo testing and the 14-day trial unlocks paid features on any tier.
- Install the chat widget
From the setup wizard, copy the JavaScript snippet and paste it into your site's
<head>(or use the official WordPress, Shopify, or Wix plugin). The widget appears within seconds. - Customize the widget
Match colors, position, greeting messages, and pre-chat form fields to your brand. Add a custom logo and offline message for after-hours visitors.
- Connect integrations
Turn on the integrations that matter first — usually a CRM (HubSpot, Salesforce), a messaging channel (Messenger, WhatsApp), and analytics (GA4).
- Invite agents and go live
Add teammates with role-based permissions, set routing rules, and start chatting. Tag outcomes from day one so your reports are useful.
✓ Verified · 2026
Start a free 14-day LiveChat trial
No credit card required. Test the full paid tier for two weeks, then choose the plan that fits your team size and billing cycle.
Get started with LiveChat →Verdict
LiveChat is a buy for most teams that want a fast, customizable, well-supported live chat widget and are willing to add HelpDesk and KnowledgeBase as separate products. Its widget performance, integration depth, and public-company stability are genuinely hard to beat in 2026. If you need a full customer-service suite on day one, look at Intercom or Zendesk; if you are choosing a chat-first tool that simply works, LiveChat is still the default.
Capabilities
- • Live chat widget with real-time visitor monitoring and proactive triggers
- • AI-powered chat suggestions and canned responses for faster agent replies
- • Ticketing for managing asynchronous requests from chat, email, and forms
- • Chat archives with full transcript search and tagging
- • Traffic routing by URL, geography, and time-based team assignment rules
- • Integrations with Salesforce, HubSpot, Mailchimp, Shopify, and 200+ apps
- • Reports: chat volume, response time, satisfaction, and agent performance
- • Mobile app for handling chats from iOS and Android
What's included
02
Improve satisfaction through instant issue resolution.
Support teams deploy LiveChat to provide quick answers to customer queries, resolve issues efficiently, and offer personalized service, leading to higher customer satisfaction scores.
03
Capture leads and qualify prospects effectively.
Agencies utilize LiveChat on client websites to capture lead information, qualify prospects based on their inquiries, and route them to sales teams, enhancing lead generation efforts.
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Frequently asked
What does LiveChat cost?
LiveChat runs on a subscription model, typically priced per agent per month. Specific pricing tiers usually offer different feature sets, with higher tiers providing more advanced functionalities like detailed reporting, advanced security, and additional integrations. Teams often start with a free trial to assess fit before committing to a paid plan.
How does LiveChat compare to Intercom?
LiveChat primarily focuses on real-time live chat and basic ticketing for sales and support. Intercom offers a broader platform that includes live chat, but also extends into more sophisticated customer messaging, email marketing, and product tour capabilities, often at a higher price point. Teams choose LiveChat for its dedicated chat excellence, while Intercom appeals to those seeking an all-in-one customer engagement platform.
Can LiveChat be cancelled anytime?
Most SaaS subscriptions, including LiveChat, offer monthly or annual billing cycles. Users typically have the flexibility to cancel their subscription before the next billing period to avoid further charges. Reviewing the specific terms of service or contacting their support team provides the most accurate cancellation policy details.
Does LiveChat integrate with CRM systems?
LiveChat provides integrations with various CRM systems, e-commerce platforms, and other business tools. These integrations allow for data synchronization, enabling agents to access customer information directly within the chat interface and log chat transcripts in the CRM. The depth and breadth of these integrations vary, with common platforms usually well-supported.
User reviews
What real LiveChat users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
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