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Boost outbound call efficiency and conversion.
Sales teams utilize Aircall's AI coaching to refine pitches in real-time and automate CRM updates, allowing more focus on selling rather than data entry.
Aircall
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Verified Editor's pick MEETINGS
Aircall deal: Exclusive Aircall access
Aircall review: a cloud phone system built for sales and support teams that actually live in their CRM.
- Setup takes minutes — international numbers, IVR menus, and team routing built in minutes, not weeks
- Native integrations with Salesforce, HubSpot, Zendesk, and Intercom sync calls and notes automatically
- Real-time call feed and live monitoring enable managers to whisper, barge, or take over calls
- Power dialer on Professional plan automates outbound calling queues to maximise SDR productivity
Editor's pick
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Verified 3 weeks ago · live
Negotiated direct by saasTweaks
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SaaSTweaks Score
56/100Situational★★★★★
Aircall is a capable, CRM-integrated business phone system for sales and support teams, but offers no verified public discount.
- Deal Strength3.0/10
VERIFIED DEAL MECHANIC: 'access_only — affiliate/partner access, no verified public discount' caps dealStrength at 3 per rubric.
- Value for Money5.0/10
Pricing tiers ($30-$50/user/mo) are typical for cloud business phone systems targeting sales/support teams; editorial summary states it's not the cheapest VoIP but solid for CRM-integrated use case, aligning with category norm.
- Capability8.0/10
Editorial summary details deep CRM integrations (HubSpot, Salesforce), AI transcription/summaries, IVR/queues, power dialer, analytics, and video meetings, covering broad sales/support needs with few gaps for its target audience.
- Time to Value7.0/10
Editorial summary mentions 7-day free trial and cloud-based setup; integrations are 'one-click' and designed for quick adoption, suggesting usable within hours/days, but some configuration for queues/CRM sync may add time.
- Trust & Reliability7.0/10
Homepage cites '23,000+ companies trust Aircall' and 'enterprise-grade connectivity'; editorial summary notes it's a established cloud PBX (launched 2014). No uptime/SLA or review count data provided, so score conservatively based on claimed trust and enterprise features.
- Flexibility & Exit5.0/10
Pricing is per-user monthly tiers with a free trial; typical SaaS subscription model implies standard cancellation, but no specific data on export ease or lock-in terms mentioned, so assume standard terms+basic export.
Scored 2026-06-05 · How we score →
About Aircall
Quick answer: Aircall is a cloud-based business phone system aimed squarely at sales and customer support teams, with deep one-click integrations into HubSpot, Salesforce, Zendesk, and Intercom, plus AI-powered call transcription and summaries. It costs roughly $30–$80 per user per month depending on the tier, and it earns a strong buy if your team lives in your CRM. It's not the right pick if you just want a cheap residential VoIP line or a full UCaaS suite with heavy video conferencing.
- Pricing: From ~$30/user/month (Essentials) to ~$80/user/month (Custom), with a 7-day free trial.
- Best for: Outbound sales teams, inbound support desks, and revenue ops managing 5–500 seats.
- Standout feature: Click-to-call and automatic call logging inside HubSpot and Salesforce — no dialer hacks required.
- AI layer: Real-time transcription, call summaries, and topic tagging in higher tiers.
- Watch out for: Per-user add-ons stack up fast, and international numbers can carry extra fees.
What is Aircall?
Aircall is a cloud-hosted business phone system launched in 2014 out of Paris and now headquartered in New York. Rather than pitching itself as a generic VoIP replacement, Aircall went early and hard at the sales and support use case: it integrates natively with the CRMs, helpdesks, and productivity tools that those teams already use, and it treats the phone call as a structured, analyzable event in the customer record.
Under the hood it's a standard cloud PBX — you get local and toll-free numbers in 50+ countries, IVR menus, call queues, voicemail-to-text, call recording, and desktop plus mobile apps. What separates it from a traditional hosted PBX from RingCentral or Nextiva is the workflow layer on top: click-to-call from a browser, automatic contact matching, automatic call logging with notes and recordings attached to the right Salesforce or HubSpot record, and AI features that turn every call into searchable data.
Key features
One-click CRM integrations
Native, two-way sync with HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Zoho, and 100+ others. Calls, recordings, notes, and tags land on the right contact automatically — no Zapier middleman required.
Power dialer & click-to-call
Click any number in your browser or CRM to dial. The Power Dialer can run through a CSV or Salesforce list sequentially, dropping a missed call and moving on so reps spend time talking, not punching numbers.
AI call summaries & transcription
Aircall's AI Assistant (available on Professional and Custom tiers) transcribes calls in near real time, generates a structured summary, and extracts action items that can be pushed into the CRM deal record.
IVR, queues & skill-based routing
Multi-level IVR menus, time-based routing, voicemail, callback requests, and routing rules that send calls to the rep best qualified for that account or ticket.
Real-time analytics
Live wallboards showing queue depth, wait times, and agent status. Historical reports cover call volume, missed-call rate, average handle time, and conversion metrics you can pipe into BI tools.
Video meetings (Aircall Meetings)
Built-in video meetings let you escalate a phone call to a face-to-face without switching apps, with screen sharing and a shared link — useful for high-stakes sales moments.
100+
Native CRM & helpdesk integrations
50+
Countries for local & toll-free numbers
~3x
Reported increase in rep talk time with Power Dialer
7 days
Free trial — no credit card required
Aircall pricing in 2026
Aircall sells three published tiers plus a Custom plan for larger contact centers. Pricing below reflects publicly listed rates; verify the live quote because Aircall frequently runs seasonal promotions and volume discounts.
- Essentials: From ~$30 per user per month, billed annually. Includes unlimited inbound and outbound calls in the US/CA, one number per user, basic IVR, call recording, voicemail, and core CRM integrations.
- Professional: From ~$50 per user per month, billed annually. Adds the Power Dialer, advanced analytics, warm transfer, international numbers, and the AI Assistant for transcription and summaries.
- Custom: Quote-based. Adds single sign-on (SSO), advanced routing, Salesforce Einstein integration, queue callbacks, and dedicated support with SLAs.
- Add-ons: International minutes, additional numbers, and the AI Assistant on lower tiers are billed separately, so the per-seat sticker price is rarely the final cost.
Aircall vs the competition
Aircall plays in the cloud PBX / contact-center-as-a-service (CCaaS) market, but its positioning is closer to "revenue tool" than "phone company." The table below stacks it against the names you'll most often see on a shortlist.
| Feature | Aircall | RingCentral | Nextiva | OpenPhone |
|---|---|---|---|---|
| Starting price (per user/mo) | ~$30 | ~$20 | ~$25 | ~$13 |
| Best-fit team | Sales & support in a CRM | Mixed business UCaaS | SMEs wanting a single vendor | Small teams & startups |
| HubSpot / Salesforce depth | Native, deep | Native, mid-depth | Native, lighter | Zapier + native basics |
| Power dialer | Yes (Professional+) | Add-on | Limited | No |
| AI transcription & summaries | Yes (Professional+) | Yes (RingSense, add-on) | Limited | Add-on (Otter integration) |
| Video meetings built-in | Yes | Yes (RingCentral Video) | Yes | No |
| International number coverage | 50+ countries | 40+ countries | Limited | US/CA/UK focus |
Bottom line: RingCentral is cheaper and broader if you need a full unified-communications suite (voice, video, fax, webinars); OpenPhone is friendlier for very small teams; Nextiva is a solid SME all-rounder. Aircall wins when your daily driver is the CRM and the phone is a means to an end.
Who Aircall is for
✓ Use Aircall if you:
- Run a sales development or inside sales team that lives in HubSpot or Salesforce.
- Operate a customer support desk on Zendesk, Intercom, or Front.
- Want call recordings, transcriptions, and summaries to be searchable deal/ticket data, not just audio files.
- Need to spin up numbers in multiple countries without a hardware rollout.
- Care about analytics on call answer rate, miss rate, and rep talk time.
✗ Skip Aircall if you:
- Just need a personal or micro-business phone line — OpenPhone or Google Voice is cheaper.
- Want a true full UCaaS suite (heavy video, webinars, fax) — look at RingCentral or Zoom One.
- Have a complex on-prem contact center with legacy hardware you can't retire.
- Barely use a CRM. The integrations are where Aircall's premium is justified.
- Need the absolute lowest per-seat price; ringcentral and Nextiva beat it on raw cost.
How to get started with Aircall
- Start the free trial. Head to aircall.io, pick a plan tier, and create a workspace — no credit card required for the 7-day trial, and the setup wizard walks you through claiming your first number.
- Port or provision numbers. You can bring existing numbers over (Aircall handles the porting paperwork, usually 5–10 business days) or grab new local/toll-free numbers in 50+ countries directly from the dashboard.
- Connect your CRM or helpdesk. Install the HubSpot, Salesforce, or Zendesk app from the marketplace, authenticate, and map your contact fields. Once linked, every incoming call pops a screen-pop with the contact record.
- Configure routing and IVR. Build a multi-level IVR menu, set up time-based schedules, define queue routing rules, and assign numbers to teams. Most admins complete this in under an hour.
- Turn on the AI Assistant. On Professional and Custom tiers, enable transcription and summaries, then decide whether recordings and AI summaries auto-push to the CRM deal record.
- Roll out to reps. Have reps install the desktop app and the mobile app, import contacts, and test a Power Dialer session. Most teams are live within a single business day.
✓ Verified · 2026
Try Aircall free for 7 days
Spin up a workspace, claim a number, and connect your CRM in under an hour — no credit card required, and you can downgrade or cancel before the trial ends.
Get started with Aircall →Verdict
Aircall has spent a decade earning the unofficial title of the phone system for HubSpot and Salesforce shops, and in 2026 that positioning is sharper than ever thanks to the AI Assistant turning every call into structured, searchable data. The trade-off is real: it's not the cheapest per-seat option, and the add-on pricing for international minutes and AI features can creep up on smaller teams. If your phone is a tactical sales and support tool that needs to talk to your CRM in real time, Aircall is the most opinionated — and the most useful — choice on the market today.
Capabilities
- • Cloud phone system with unlimited calling in 100+ countries
- • Call routing with IVR menus, skills-based distribution, and time-based rules
- • Live call monitoring with whisper coaching and barge-in for training
- • AI-generated call transcripts, summaries, and action items post-call
- • Shared call inbox with assignment and commenting for team review
- • CRM integrations with Salesforce, HubSpot, Pipedrive, and Intercom
- • Analytics: call volume, wait time, abandon rate, and rep performance
- • Desktop, web, and mobile apps with softphone included
What's included
02
Improve agent performance and service quality.
Support managers rely on live transcription and sentiment analysis for immediate insights into agent performance and customer satisfaction, ensuring consistent service delivery.
03
Manage client communications at scale.
Agencies that handle multiple client accounts benefit from Aircall's collaborative workspace and shared inbox, ensuring all client communications are visible and managed efficiently.
How to claim
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Frequently asked
What does Aircall cost?
Aircall offers various plans tailored to different team sizes and feature needs. Pricing is typically structured per user per month, with higher tiers including more advanced AI features and integrations. Prospective buyers generally need to contact sales for a custom quote based on their specific requirements.
How does Aircall compare to Dialpad?
Aircall focuses heavily on its AI-powered real-time coaching and autonomous virtual agents for customer service and sales. While Dialpad also offers AI features and a cloud phone system, Aircall's emphasis is often on the immediate, in-call assistance and automated post-call workflows for agents.
Can Aircall be cancelled anytime?
Subscription terms for Aircall vary based on the agreement made during purchase. Many SaaS products offer monthly or annual billing cycles, with cancellation policies tied to the chosen term. Buyers should review their specific contract details regarding cancellation and refund eligibility.
Does Aircall integrate with HubSpot?
Aircall offers native integrations with popular CRM systems, including HubSpot, Salesforce, and Pipedrive. These integrations allow for automatic syncing of call logs, recordings, and customer data, ensuring a unified view of customer interactions within the CRM.
User reviews
What real Aircall users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
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