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Automate routine inquiries, improve agent efficiency
Managers can deploy Dialpad's AI Agents to handle common customer requests autonomously, freeing human agents to focus on complex issues and improving overall resolution times.
Dialpad
Meetings
Verified Editor's pick MEETINGS
Dialpad deal: Exclusive Dialpad access
AI-first meetings and calls that transcribe, summarize, and coach your team in real time — without leaving the room.
- Real-time AI transcription and sentiment analysis during calls surfaces insights without post-call review
- Ai Playbooks give reps live coaching prompts based on conversation keywords and topics
- Works across all devices — desktop, mobile, browser — with the same number across all
- Built-in analytics dashboard shows call volume, duration, and coaching metrics at team level
Editor's pick
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Verified weekly · No signup wall
Verified 3 weeks ago · live
Negotiated direct by saasTweaks
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SaaSTweaks Score
66/100Solid — with caveats★★★★★
Dialpad is a strong unified communications platform with AI, offering good value by replacing multiple tools, but lacks a verified public discount.
- Deal Strength3.0/10
Verified deal mechanic is 'access_only — affiliate/partner access, no verified public discount' (caps at 3). Editorial summary mentions a 14-day free trial but no verified discount.
- Value for Money8.0/10
Editorial summary states Dialpad replaces 2–3 separate tools (phone system, meeting tool, AI note-taker) on one bill, with AI features included. Pricing starts at ~$15/user/month, which is competitive for a unified communications platform with AI.
- Capability9.0/10
Editorial summary describes Dialpad as a unified UCaaS platform bundling cloud phone (Voice), video meetings, messaging, AI contact center, real-time transcription, sentiment detection, AI Recaps, Real-Time Assist cards, integrations, and 70+ countries coverage. It is noted as 'category-leading depth' for teams needing AI-powered calls and meetings in one stack.
- Time to Value8.0/10
Editorial summary mentions a 14-day free trial with no credit card needed, web/native apps, and integration with common tools. It suggests the platform is usable within hours for teams replacing multiple tools.
- Trust & Reliability7.0/10
Editorial summary cites ~94% transcription accuracy on clear audio, lists enterprise customers (T-Mobile, NHL Panthers, AAA, Nasdaq, etc.), and includes a support score of 7.5. No uptime/SLA or review count data provided, so scored conservatively based on positive signals.
- Flexibility & Exit5.0/10
Pricing tiers include monthly plans (Standard $12/user/mo, Pro $20/user/mo) and custom Enterprise. Free trial available. No specific mention of cancellation terms or data export details, but monthly billing suggests standard terms.
Scored 2026-06-05 · How we score →
About Dialpad
Quick answer: Dialpad is a cloud communications platform built around proprietary AI that transcribes meetings and calls in real time, generates summaries, surfaces coaching tips, and routes voice, video, and messaging through a single app. It's a strong fit for sales and support-heavy teams that want calling + video + AI on one bill rather than stitching together Zoom, a separate phone system, and a transcription tool.
- Best for: Sales, support, and operations teams that need AI-powered calls and meetings in one stack.
- Standout feature: Real-time Voice Intelligence (transcription, sentiment, AI Recaps, Real-Time Assist cards).
- Pricing starts at: ~$15 per user/month for the Standard plan (verify current pricing on the Dialpad site).
- Free trial: 14 days, no credit card needed to start.
- Our verdict: Buy — especially if you're replacing 2–3 separate tools and care about post-meeting follow-ups.
What is Dialpad?
Dialpad is a true unified communications-as-a-service (UCaaS) platform built from the ground up on a proprietary AI engine called Dialpad AI. The company was founded in 2011 by Craig Walker, who previously co-founded Google Voice and GrandCentral, and the platform now serves businesses ranging from small teams to enterprises with thousands of seats.
Unlike standalone meeting tools, Dialpad bundles cloud phone (Voice), video meetings, messaging, and an AI contact center into a single product. Its differentiator has always been the AI layer: every call and meeting can be transcribed live, summarized automatically, searched later, and used to coach reps in real time with on-screen cards.
The product runs natively on the web, Mac, Windows, iOS, and Android, and it integrates tightly with the tools most businesses already use — Google Workspace, Microsoft 365, Salesforce, HubSpot, Slack, and Zoom, among others.
Key features that actually matter
Dialpad AI (Voice Intelligence)
Real-time transcription, sentiment detection, and keyword tracking on every call and meeting. After a meeting, AI Recaps produce summaries, action items, and highlight reels you can share with attendees.
Real-Time Assist cards
During a call, the agent sees on-screen cards with answers, talking points, or pricing pulled from your knowledge base — perfect for sales and support coaching at scale.
Cloud phone built-in
Get a real business number (local, toll-free, or international) without a separate VoIP provider. Includes IVR menus, voicemail-to-text, call queues, and ring groups.
Video meetings & Switchboard
One-click HD video meetings with screen share, plus Switchboard — an always-on virtual meeting room that anyone in the company can drop into, like a persistent open lobby.
AI Contact Center (Ai Contact Center)
For support teams, Dialpad offers a full contact center with intelligent routing, AI agent assist, quality scoring, and CSAT prediction — all on the same platform.
Integrations & open APIs
Native apps for Salesforce, HubSpot, Slack, Microsoft Teams, Google Workspace, Zapier, and a documented API/webhook system for custom workflows.
~94%
Real-time transcription accuracy Dialpad cites on clear audio
70+
Countries with local Dialpad phone number coverage
14 days
Length of the free trial (no credit card required)
$15+
Standard plan starts at ~$15/user/month billed annually
Dialpad pricing in 2026
Dialpad publishes list pricing on its site, but exact dollar amounts can shift with promotions and plan changes — always verify on the official pricing page before buying. The structure is roughly:
- Standard — from ~$15/user/month (billed annually): unlimited calling, SMS/MMS, basic video meetings, voicemail transcription, integrations.
- Pro — from ~$25/user/month (billed annually): adds Dialpad AI, Real-Time Assist, advanced call routing, video meetings with larger capacity, and 24/7 chat support.
- Enterprise — custom quote: includes the AI Contact Center, advanced analytics, global voice, single sign-on, custom retention, and a dedicated CSM.
If you only need meetings and not the full phone system, Dialpad does offer a Meetings-only plan tier, but most teams adopt Dialpad for the bundled UCaaS value rather than the meeting tool in isolation. International rates, toll-free numbers, and SMS bundles are sold as add-ons.
How Dialpad compares to alternatives
How you evaluate Dialpad depends entirely on which problem you're trying to solve. If all you need is video, the comparison looks different than if you're comparing full phone systems.
| Feature | Dialpad | Zoom Workplace | Microsoft Teams | Google Meet |
|---|---|---|---|---|
| Native cloud phone | Yes — included in plans | Zoom Phone add-on | Teams Phone add-on | No (use separate provider) |
| Real-time AI transcription | Yes, on calls and meetings | Yes, with AI Companion | Yes, with Copilot | Yes, basic transcription |
| Real-time coaching cards | Yes (Real-Time Assist) | Limited | Limited | No |
| AI contact center | Built-in (AiCC) | Zoom Contact Center add-on | Dynamics 365 add-on | No |
| Best for | Sales & support teams wanting one bill | Video-first companies | Microsoft 365 shops | Google Workspace shops |
| Approx. starting price | ~$15/user/mo | ~$15/user/mo | ~$7/user/mo for Teams alone | Included with Workspace |
The honest takeaway: if you only need video and chat, Google Meet (free with Workspace) or Zoom will be cheaper. If you want a real business phone, AI meeting notes, and a contact center in one bill, Dialpad is hard to beat on price-per-feature.
Who Dialpad is best for
✓ Use Dialpad if you:
- Run a sales, support, or recruiting team that lives on calls and needs post-call summaries automatically.
- Want to replace a separate VoIP provider, meeting tool, and AI note-taker with one platform.
- Operate in multiple countries and need local DIDs in 70+ markets.
- Already use Salesforce, HubSpot, or Google Workspace and want a deeply integrated dialer.
- Care about real-time coaching for new reps and visible call analytics.
✗ Skip Dialpad if you:
- Only need a basic free or cheap video meeting tool (try Google Meet or Zoom free tier).
- Are deeply locked into Microsoft 365 and already have Teams Phone — overlap will frustrate IT.
- Need a heavy on-prem or hybrid PBX — Dialpad is fully cloud-native.
- Have sub-10 users and don't take many client calls — the AI features won't pay back.
- Operate in countries where Dialpad numbers or regulatory support are limited.
How to get started with Dialpad (and claim the free trial)
- Step 1 — Start the 14-day trial. Head to the Dialpad site and sign up with your work email. No credit card is required to test the core features.
- Step 2 — Port or pick a number. Either bring over your existing business number (porting takes 5–10 business days) or pick a new local/toll-free number to use immediately.
- Step 3 — Install the apps. Download Dialpad on Mac, Windows, iOS, and Android. The web app also works if you don't want to install anything.
- Step 4 — Connect your stack. In Settings, link Salesforce, HubSpot, Slack, Google Workspace, or Microsoft 365 so call logs and notes sync automatically.
- Step 5 — Turn on Dialpad AI. Enable Voice Intelligence and Real-Time Assist cards so every meeting and call is transcribed, summarized, and searchable from day one.
✓ Verified · 2026
Start your 14-day Dialpad free trial
No credit card required. Get the full Dialpad AI experience — transcription, recaps, real-time coaching, and a real business phone number — for two weeks free.
Get started with Dialpad →Final verdict
Dialpad isn't trying to out-Zoom Zoom on flashy video features — it's betting that the future of business communication is AI-driven, voice-first, and unified. For most sales-led, support-heavy, or operations-heavy teams paying separately for a phone system, a meeting tool, and a transcription/note-taking service, Dialpad is one of the cleanest consolidations on the market in 2026.
Buy it if the unified approach matches your reality: one bill, one app, AI on every call. Skip it if all you need is a cheap video meeting room and you're already paying for a separate phone system. For the right team, it's a genuine productivity unlock.
Capabilities
- • AI-powered cloud phone system with real-time call transcription and live coaching
- • Dialpad Ai scores every call and surfaces action items and follow-ups automatically
- • Business phone, video meetings, and team messaging on one unified platform
- • Built-in contact center with predictive CSAT and queue analytics
- • Local number support in 70+ countries with toll-free and international DID provisioning
- • CRM integrations: Salesforce, HubSpot, Zoho, and ServiceNow with screen-pop and auto-logging
- • Voicemail transcription delivered to email and Slack with instant search
- • Works on any device: desktop app, mobile app, or existing desk phone via SIP
What's included
02
Boost rep productivity with AI insights
Sales teams benefit from real-time coaching and automated note-taking, enabling reps to focus on conversation quality and close more deals with data-driven strategies.
03
Consolidate communication tools securely
IT teams can streamline their tech stack by unifying all business communications on Dialpad, ensuring enterprise-grade security, compliance, and scalable infrastructure across the organization.
How to claim
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Sign up through the partner link
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
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Frequently asked
What does Dialpad cost?
Dialpad offers various plans tailored to different business needs, from standard business communications to advanced contact center solutions. Specific pricing details are typically provided upon request or through consultation, as costs can vary based on features, user count, and AI capabilities required.
How does Dialpad compare to traditional VoIP systems?
Dialpad differentiates itself from traditional VoIP systems by integrating advanced AI across its entire platform. While both offer calling features, Dialpad adds real-time AI coaching, automated task resolution, and comprehensive analytics, moving beyond basic telephony to a full AI-powered communications suite.
Can Dialpad handle high call volumes?
Yes, Dialpad is designed for unlimited scale, capable of handling thousands of customer interactions simultaneously across voice, chat, SMS, and email. Its AI Agents can autonomously manage a significant portion of these interactions, ensuring consistent service during peak times.
Does Dialpad integrate with existing CRM or helpdesk tools?
Dialpad offers integrations with popular business applications like Salesforce, Zendesk, Microsoft Teams, and Google Workspace. These integrations allow teams to sync data, streamline workflows, and access communication features directly within their preferred tools.
User reviews
What real Dialpad users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
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