01
Prioritize features with data, not just anecdotes.
Product Managers use Canny to centralize feedback from multiple channels, score feature requests with custom formulas, and build data-driven roadmaps that align with strategic objectives.
Canny
Customer Support
Verified Editor's pick CUSTOMER SUPPORT
Canny deal: Exclusive Canny access
Canny turns scattered customer feedback into a prioritized roadmap your product team will actually use.
- Public feedback board gives users a voice and shows the community that their requests are heard
- Changelog keeps users informed of new releases, reducing support tickets about "when is X coming?"
- Roadmap view lets you share planned, in-progress, and complete features without over-committing
- Seamless integrations with Jira and GitHub sync feature requests to engineering sprint tickets automatically
Editor's pick
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SaaSTweaks Score
66/100Solid — with caveats★★★★★
Canny offers strong core capabilities and value for money in feedback management, though its deal is limited to affiliate access.
- Deal Strength3.0/10
INPUT states 'access_only — affiliate/partner access, no verified public discount' and explicitly caps dealStrength at 3.
- Value for Money8.0/10
EDITORIAL SUMMARY states 'Canny is the rare tool that actually delivers more value the longer you use it' and 'will pay for itself within a quarter.' Pricing tiers start at $19/mo annual for Core, with a free plan for small teams, indicating strong value vs capability.
- Capability8.0/10
EDITORIAL SUMMARY describes it as 'the default pick for feedback boards' with standout features: voting, weighted scoring, public roadmap, changelog, in-app widget, and integrations with Jira, Linear, Slack, Intercom. It covers the core job of feedback management broadly, with few gaps compared to deeper analytics tools.
- Time to Value8.0/10
EDITORIAL SUMMARY highlights ease of use (9.1) and describes a tool that consolidates feedback from scattered sources (Slack, Notion, Jira) into one workspace. Free plan allows immediate start. Setup appears straightforward for collecting and organizing feedback.
- Trust & Reliability7.0/10
EDITORIAL SUMMARY notes support score 7.6 and mentions thousands of B2B/B2C SaaS teams use it, including named companies (Bugsnag, Segment, GoSquared). LIVE SITE EVIDENCE cites '100K+ registered companies' and '1M+ product updates sent,' indicating scale and usage. No specific uptime/SLA data, but reputation appears positive.
- Flexibility & Exit7.0/10
Pricing is per-user per-month with annual discount, but EDITORIAL SUMMARY warns 'User-based pricing gets expensive fast above ~25 seats.' Free plan exists. No explicit mention of cancellation or data export policies, but standard SaaS model suggests reasonable flexibility.
Scored 2026-06-06 · How we score →
About Canny
Quick answer: Canny is a customer feedback management platform that lets SaaS teams collect feature requests, let users vote and comment, sort by demand, publish a public roadmap, and ship a public changelog — all from one workspace. The free plan covers small teams, Starter is the sweet spot for most SaaS companies, and it integrates natively with Jira, Linear, Slack, and Intercom. It's the default pick for feedback boards, even with stronger enterprise competitors like Productboard on the market.
- Best for: SaaS PMs and customer success teams who need a single source of truth for feature requests.
- Free plan: Yes, for up to 3 team members with one public board — enough for solo founders and very small startups.
- Pricing (verify current): Free, then paid plans historically starting around $79/month billed annually.
- Standout features: Voting, weighted scoring, public roadmap widget, public changelog, in-app widget for collecting feedback.
- Watch out for: User-based pricing gets expensive fast above ~25 seats, and the deeper product analytics layer is lighter than Productboard.
What is Canny?
Canny is a customer feedback and product roadmap platform built for SaaS companies. It gives you three connected surfaces: a feedback board where customers post and upvote ideas, a public roadmap where you show what's planned/in progress/shipped, and a changelog where you announce releases. Founded in 2015, Canny is now used by thousands of B2B and B2C SaaS teams — including names like Bugsnag, Segment, and GoSquared in its early growth years — and it has stayed focused on a single job rather than ballooning into a full PDM suite.
What separates Canny from a generic survey tool or a help-desk is the vote-and-comment loop. Customers don't just submit a ticket and disappear; they come back, watch the status change, and discover other requests from peers. For product teams, that loop produces a structured, sortable dataset of customer demand — the kind of thing spreadsheets and Slack threads can never give you.
Key features
Public feedback board
Embeddable board where users post ideas, upvote existing ones, and comment. Duplicate detection merges redundant requests so your list stays clean.
Public roadmap
Drag-and-drop Kanban board with custom statuses (Under Review, Planned, In Progress, Complete). Embed it on your site or share a public URL.
Changelog & announcements
Publish release notes tied directly to shipped posts on the roadmap. Subscribers get email notifications — handy for re-engagement.
Voter segmentation
Tag voters by MRR, plan, or custom field so you can weight enterprise feedback more heavily than free-tier users when scoring demand.
Native integrations
Two-way sync with Jira, Linear, and GitHub; one-click imports from Intercom, Zendesk, and Help Scout; Slack notifications; Zapier and REST API.
Embeddable widget
A small in-app widget for collecting feedback without forcing users to leave your product. Customizable branding keeps it on-brand.
Canny pricing in 2026
Canny uses per-user, per-month pricing with an annual discount. There is a genuinely useful free tier, and the paid plans have historically looked like this (verify current pricing on the official site — plans are updated periodically):
$0
Free plan, up to 3 team members
~$79/mo
Starter tier (annual billing)
~$199/mo
Pro tier (annual billing)
Custom
Enterprise with SSO, audit logs, SLA
The free plan is enough for solo founders and very small teams: 1 board, 3 internal users, unlimited end-users voting on it. Starter unlocks multiple boards, basic integrations, and custom statuses. Pro adds advanced segmentation, custom fields, prioritization scores, and SSO. Enterprise layers on SAML SSO, audit logs, priority support, and a dedicated success manager.
The cost curve steepens once you cross ~25 internal users because of the per-seat model — worth knowing if your whole support org needs write access. Most teams keep that to 3–8 PMs, CSMs, and engineers.
Canny vs the alternatives
How Canny stacks up against the three competitors it gets compared to most often:
| Feature | Canny | Productboard | UserVoice | Featurebase |
|---|---|---|---|---|
| Public feedback board | ✓ Core feature | Limited / internal focus | ✓ Core feature | ✓ Core feature |
| Public roadmap widget | ✓ Built-in | ✗ Add-on required | ✓ Built-in | ✓ Built-in |
| Changelog | ✓ Built-in | ✗ Separate tool | Limited | ✓ Built-in |
| Product analytics layer | Light | Deep (prioritization, OKRs) | Light | Light |
| Free plan | ✓ Yes | ✗ Trial only | ✗ Trial only | ✓ Yes (limited) |
| Jira / Linear sync | ✓ Two-way | ✓ Two-way | Limited | ✓ Two-way |
| Starting paid price | ~ $79/mo | ~$20/user/mo (higher floor) | Custom / higher | ~$79/mo |
The honest read: Canny is the consumer-friendly default, Productboard is the right pick if you need deep product analytics and prioritization frameworks, and Featurebase is a credible budget alternative that copies most of Canny's playbook. UserVoice remains mostly relevant to enterprise customers with long-standing contracts.
Who Canny is for (and who should skip it)
✓ Use Canny if you:
- Run a B2B or prosumer SaaS and get a steady stream of feature requests.
- Currently track feedback in Slack, Notion, or a shared spreadsheet.
- Want a public roadmap to reduce "when is X shipping?" tickets.
- Need a low-friction changelog tied to the same data model.
- Have a small product team (3–10 people) that can act as admins.
✗ Skip Canny if you:
- Need deep product analytics, OKR linkage, or portfolio-level prioritization (look at Productboard).
- Your customers are non-technical and you need phone-style support workflows.
- You already have a working internal feedback system and don't need a public surface.
- Per-seat pricing would push you over budget with your whole org on the tool.
How to get started with Canny
- Sign up free. Create a workspace at canny.io — no credit card needed for the free tier.
- Create your first board. Pick a name tied to a product area (e.g., "Core Platform Feedback") and configure public vs private visibility.
- Import existing feedback. Use the Intercom, Zendesk, or Help Scout importer, or paste a CSV. Canny will auto-suggest duplicate merges.
- Embed the widget or share the board URL. Drop the embed snippet in your app, or link the board from your help center and email signature.
- Set up your roadmap statuses. Most teams start with: Under Review, Planned, In Progress, Complete. Sync those columns to Jira or Linear.
- Publish your first changelog entry. Move a post to "Complete," write a release note, and email your subscribers — your first closed-loop win.
Verdict
Canny has stayed at the top of the customer feedback category for nearly a decade by doing one thing well: turning noisy customer input into a clean, prioritized, public-facing roadmap. In 2026 it's still the default recommendation for SaaS PMs who don't want to bolt together five tools, and the free plan is generous enough that there's no reason not to try it on your next sprint planning session.
Buy it if you run a SaaS and feedback is currently scattered. Wait on it only if you're evaluating Productboard in parallel and your real pain is internal prioritization rather than customer-facing communication.
✓ Verified · 2026
Start with Canny free — 3 users, 1 board, no credit card
Spin up a workspace in under five minutes. You can keep the free plan forever, or upgrade to Starter as soon as you need a second board, custom statuses, or deeper integrations.
Get started with Canny →Capabilities
- • Customer feedback board that captures, organizes, and deduplicates feature requests
- • Voting system lets users prioritize their own top requests — surfaces signal from noise
- • Roadmap publishing keeps customers informed on what's coming and why
- • Changelog and release notes module with email and in-app announcement delivery
- • Autopilot AI extracts and tags feature requests from Intercom, Zendesk, and Slack conversations
- • Segmentation by user plan, MRR, or company to weight votes from high-value accounts
- • Two-way Jira and Linear integrations sync status back to Canny automatically
- • Private boards for internal teams and customer-specific feedback portals
What's included
02
Build products customers actually want.
Founders leverage Canny to understand user needs directly, validate product ideas, and maintain a clear product vision by connecting feedback to development cycles and communicating updates effectively.
03
Close the loop and reduce churn.
Customer Success teams utilize Canny to capture feedback during support interactions, track feature requests on behalf of users, and inform customers when their requested features are shipped, improving satisfaction.
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Frequently asked
What does Canny cost?
Canny offers different pricing tiers designed to scale with a company's needs, from growth-stage startups to larger enterprises. While a free trial may be available, specific pricing details often depend on factors like the number of users and advanced features required. Teams typically contact Canny directly for tailored quotes.
How does Canny compare to other feedback tools?
Canny differentiates itself through its AI-powered feedback discovery, advanced prioritization capabilities, and integrated public changelog. Compared to simpler voting boards or general project management tools, Canny offers a more specialized and comprehensive suite for end-to-end product feedback management.
Can Canny integrate with existing development workflows?
Yes, Canny is designed to integrate with common project management tools like Jira, ClickUp, and Asana, as well as customer support platforms. This allows product teams to link feedback directly to development tasks and keep their existing workflows intact.
Is Canny suitable for B2B SaaS companies?
Canny is particularly well-suited for B2B SaaS companies due to its focus on structured feedback collection, robust analytics for user segmentation, and tools for building transparent roadmaps. These features help B2B companies prioritize features that drive revenue and customer retention for their business clients.
User reviews
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