01
Automate routine support for product queries
Founders can deploy Crisp AI Agents to answer frequently asked questions about their product, pricing, and features, freeing up human agents for complex issues.
Crisp
Customer Support
Verified Editor's pick CUSTOMER SUPPORT
Crisp deal: Free plan; paid from ~$45/mo (flat)
All-in-one customer messaging — live chat, shared inbox, chatbot, CRM, and helpdesk — with refreshingly flat pricing that doesn’t punish you for growing.
- Per-workspace pricing — 10 agents on Essentials at $95/mo versus $100+/agent on Intercom Pro
- Genuinely useful free plan — 2 agents, live chat, shared inbox, real integrations, and no time limit
- Omnichannel inbox unifies chat, email, WhatsApp, Instagram, and SMS in one interface on Essentials and above
- MagicReply AI drafts responses from your knowledge base, cutting first-reply time without Intercom-level spend
Editor's pick
You save
$45
$540 first-year value
Verified weekly · No signup wall
Verified 3 weeks ago · live
Negotiated direct by saasTweaks
Claim Crisp deal
SaaSTweaks Score
62/100Solid — with caveats★★★★★
Crisp offers strong value via flat pricing and broad features for SMBs, but lacks a verified discount deal.
- Deal Strength3.0/10
No verified discount or coupon; free plan and standard paid tiers are public pricing, not a deal. Editorial mentions 'flat pricing' as a feature, not a discount. Savings claim is just free plan + regular pricing.
- Value for Money8.0/10
Editorial summary highlights flat pricing vs per-seat rivals like Intercom, making it 'a genuinely affordable Intercom alternative' and 'predictable cost as you scale'. Pricing tiers start at $45/month flat for team, which is considered clearly better value than category norm.
- Capability8.0/10
Editorial describes it as 'all-in-one customer messaging platform' with live chat, shared inbox, chatbots, CRM, knowledge base, campaigns. Feature breadth rated 8.6, enterprise depth 7. Live site evidence mentions AI Agents. Broad feature set with few gaps for SMBs.
- Time to Value8.0/10
Editorial ease of use rated 8.8. Free plan available, 14-day trial 'all features, no card required' on live site. Likely usable within hours given typical chat widget setup.
- Trust & Reliability5.0/10
Editorial provides no uptime/SLA or review consensus data. Live site shows 'trusted by 10,000 companies' and logos of notable brands, indicating generally positive reputation. No evidence of security/compliance specifics; score conservatively.
- Flexibility & Exit5.0/10
Free plan exists. Paid plans are monthly flat pricing; no mention of annual lock-in or cancellation difficulty. Likely standard terms with basic export capabilities, but no explicit evidence of full portability.
Scored 2026-06-06 · How we score →
About Crisp
Quick answer: Crisp is an all-in-one customer messaging platform — live chat, a shared team inbox, chatbots, a CRM, a knowledge base/helpdesk, and campaigns — built for startups and SMBs. Its standout is flat pricing: simple monthly plans rather than the per-seat, usage-metered billing that makes Intercom expensive. There’s a free plan, with paid tiers from around $45/month for the whole team.
- What it is: all-in-one chat + inbox + helpdesk.
- Best for: startups & SMBs.
- Standout: flat pricing, not per-seat metered.
- Pricing: free plan; paid from ~$45/mo flat.
- Rivals: Intercom, Tidio, Tawk.to, HelpScout.
What is Crisp?
Crisp is a customer communication suite that combines the tools growing businesses use to talk to customers into one platform: a live chat widget for your website and app, a shared inbox that unifies chat, email, and social messages, chatbots and automation, a lightweight CRM, a knowledge base and helpdesk, and outbound campaigns.
Its real differentiator is commercial: while Intercom prices on seats and resolutions and can balloon as you grow, Crisp uses simple flat plans that include your whole team — so adding agents or volume doesn’t spike your bill. That makes it a favorite for startups and SMBs who want Intercom-style capability without Intercom-style invoices.
Key features
Live chat
A customizable website/app chat widget with co-browsing and file sharing.
Shared inbox
Unify chat, email, and social (Messenger, WhatsApp, Instagram) in one place.
Chatbot & automation
Build no-code bots and automations to deflect and route conversations.
CRM
A built-in contact database with customer context and history.
Knowledge base
A self-service help center to answer common questions.
Campaigns
Send targeted in-app and email messages to users.
Crisp pricing explained
How much does Crisp cost? Crisp has a free plan (2 seats, basic chat), then flat plans — Mini (~$45/mo), Essentials/Plus (~$95/mo), and higher — that include generous seat counts and the full toolset rather than charging per agent or per resolution. That flat model is the whole point: predictable cost as you scale. Compare a 5–10 agent team on Crisp versus Intercom and the savings are usually dramatic. Confirm current plan inclusions and seat counts at signup.
Free
2 seats
~$45
Per month flat
All-in-one
Chat + inbox + KB
Flat
Not per-seat
Crisp vs Intercom vs Tidio
| Tool | Best for | Pricing | Standout |
|---|---|---|---|
| Crisp | SMBs wanting value | Free + ~$45/mo flat | All-in-one, flat pricing |
| Intercom | Scaling support orgs | Per-seat + usage | Deepest features + AI (pricey) |
| Tidio | Small ecommerce | Free + from ~$29/mo | Simple chat + bots |
✓ Use it if you
- Want live chat, inbox, and helpdesk in one tool
- Are an SMB tired of per-seat/metered billing
- Want predictable, flat monthly costs
- Need multi-channel messaging (WhatsApp, social)
✗ Skip it if you
- Are a large support org needing Intercom’s depth/AI
- Only need a free basic chat widget (Tawk.to)
- Want the most advanced AI agent features
- Have very complex enterprise routing needs
✓ Verified · 2026
Crisp — all-in-one customer messaging
Run live chat, a shared inbox, chatbots, and a helpdesk on flat pricing that doesn’t punish growth. Free to start; paid plans from about $45/month for your whole team.
Get started with Crisp →Is Crisp worth it?
Is Crisp worth it? For startups and SMBs, yes — it bundles live chat, a shared multi-channel inbox, chatbots, a CRM, and a helpdesk into one tool, and its flat pricing means a growing team isn’t penalized the way per-seat, usage-metered platforms like Intercom penalize scale. The trade-off is ceiling: the largest support organizations may eventually want Intercom’s deeper AI and enterprise features. But for the vast majority of small and mid-sized teams who want capable customer messaging without unpredictable invoices, Crisp is an excellent, high-value choice.
Capabilities
- • Live chat widget with real-time visitor monitoring and proactive message triggers
- • Shared inbox aggregating conversations from email, chat, Messenger, WhatsApp, and Twitter
- • Chatbot builder for automated lead qualification and FAQ handling
- • Helpdesk with knowledge base articles and self-service widget
- • CRM with contact history, segmentation, and deal pipeline
- • Co-browsing for agent-assisted session sharing without extra software
- • Status page integration for proactively communicating incidents
- • Team inbox with assignment, tagging, internal notes, and SLA tracking
What's included
02
Manage client communications efficiently
Agencies use the omnichannel inbox to centralize client inquiries across various channels, ensuring no message is missed and responses are consistent.
03
Scale customer service during peak seasons
E-commerce managers leverage Crisp's AI to handle common order status, shipping, and return questions, maintaining service levels without expanding staff.
How to claim
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Click claim
Hit the button on this page — opens the partner site in a new tab.
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Sign up through the partner link
No code needed — the offer applies automatically when you register through our Crisp link.
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Offer applies automatically
No surcharge to you — verified by the SaaSTweaks Deal Desk, not the vendor.
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Frequently asked
Is the Crisp free plan really free forever?
Yes. Two seats, basic live chat, contact form and core integrations remain free with no credit card. The free plan is a real product, not a 14-day trial.
How does per-workspace pricing work?
You pay a single monthly fee for the workspace, regardless of how many agents you add. Multi-brand companies pay one fee per workspace; a single brand with 10 agents pays the same as one with 2.
Does Crisp have a chatbot?
Yes. The Bot builder is included on Essentials and Plus, with visual flows and triggers. Crisp AI on Plus adds knowledge-base-trained answers, similar in concept to Intercom Fin but lighter.
Where is Crisp data stored?
Crisp is GDPR-compliant with EU data hosting (servers in France) by default. Buyers in the EU sign a DPA at signup.
How does Crisp compare with Intercom?
Intercom has a deeper AI agent and broader bot library. Crisp is a fraction of the cost and is shaped for SMB and SaaS teams under 20 agents who want a modern messenger without enterprise pricing.
Can Crisp integrate with Slack and Shopify?
Yes, both have native integrations. Slack pushes new conversations into channels; Shopify surfaces order data on the contact card during a chat.
User reviews
What real Crisp users think — human-moderated. Reviewers may earn SaaSTweaks points for honest reviews; points never depend on the rating.
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