Unified voice, video, contact centre and team chat on one cloud platform
A capable unified communications platform with sales-only pricing and annual lock-in, best for mid-market businesses needing integrated contact centre.
VERIFIED DEAL MECHANIC is 'verified deal' but SAVINGS CLAIM is 'none' and DISCOUNT TYPE is 'verified_pricing' with no coupon; editorial states 'every deal now goes through sales' and 'entry price is rarely the price you sign at'—this is access-only/sales-quote pricing, not a public discount, capping at 3.
Editorial compares 8x8 X2 at ~$24/user/mo to RingCentral from $20, Zoom Phone from $10, and Teams Phone from $8; includes international calling, but pricing is opaque and often higher with add-ons, placing it at the category norm for unified communications with contact centre.
Editorial describes 'unified communications and contact-centre platform' bundling telephony, video, chat, SMS, and contact centre under one tenant with tiers (X2 to X8) adding advanced telephony, global voice, omni-channel routing, and analytics; 'one of the more honest end-to-end stories in UCaaS' indicates broad, few gaps.
Editorial notes 'every deal now goes through sales' and 'typically from around $24 per user per month on annual contracts via sales'; no self-serve, requiring sales engagement and likely implementation, indicating a steep process taking weeks to value.
Live site shows customer logos and product announcements (8x8 Pulse, Resolve), but no uptime/SLA or review consensus data; editorial mentions it's 'trusted by small teams, built to scale' but evidence is thin, so scoring conservatively as generally positive.
Editorial states pricing is 'on annual terms' and contact-centre tiers 'often licensed only on multi-year agreements,' with no mention of easy cancellation or data export; this indicates annual lock-in and likely awkward export processes.
8x8 is a unified communications and contact-centre platform that bundles cloud telephony, video meetings, team chat, SMS and an integrated contact centre under one tenant. We picked it because for organisations that want voice, meetings and customer support running on the same identity and admin console, 8x8 still has one of the more honest end-to-end stories in UCaaS. The trade-off is that the company moved away from publicly priced self-serve plans, so every deal now goes through sales and the entry price is rarely the price you sign at.
8x8 sells a tiered eXperience Communications Platform — X2, X4, X6, X7 and X8. X2 covers UCaaS essentials: unlimited voice in supported countries, HD video, team chat, SMS and basic analytics. X4 adds advanced telephony (supervisor barge, monitor, whisper) and global voice in dozens of countries. X6 starts the contact-centre layer with voice queues, dashboards and reporting. X7 adds digital channels (web chat, social, email, SMS as omni-routed) and X8 layers quality management and speech analytics.
Admins manage everything from a single console — provision a user once and they get phone, meetings, messaging and (if licensed) agent capabilities. The Frontdesk receptionist app and Microsoft Teams integration are built in, so existing Teams shops can keep Teams as the front-end while 8x8 handles the carrier-grade telephony underneath.
8x8 retired its published price cards in 2023. Today every plan goes through a sales quote, with X2 typically starting around $24 per user per month on annual terms, X4 in the mid-thirties, and contact-centre tiers (X6-X8) significantly higher and often licensed only on multi-year agreements. International unlimited calling, included in X2 and above, remains one of the genuine commercial wins versus US-only plans from competitors.
The honest cost watch: number porting, professional services, hardware and add-on licenses (extra storage, advanced analytics, AI assist) typically appear as line items on the quote. Ask for a like-for-like total cost of ownership against your incumbent over three years, not a per-seat headline.
| Tool | UC + contact centre on one stack | Starter price | Best for |
|---|---|---|---|
| 8x8 | Yes, single tenant | Quoted, ~$24/user/mo | UC + CC under one vendor |
| RingCentral | Yes, RingCX adds CC | From $20/user/mo | UCaaS-first buyers |
| Zoom Phone | Yes, with Zoom Contact Center | From $10/user/mo (phone) | Zoom-led organisations |
| Microsoft Teams Phone | Voice only, CC via partner | From $8/user/mo (add-on) | Microsoft 365 shops |
Verified deal
Pricing is quoted per organisation. Bring a clean user count, country mix and contact-centre seat count to the first call — that gets you a usable comparison quote in days, not weeks.
See the 8x8 offerContact center managers use 8x8 to distribute inbound calls across agent pools, monitor real-time queue depth, and review call recordings for quality assurance. The platform's IVR and skill-based routing reduce average handle time and improve first-contact resolution metrics.
Sales reps provisioned with local phone numbers in target markets dial prospects with reduced long-distance costs and higher answer rates. 8x8's call logging integrates with CRM systems to track outbound activity and call outcomes.
Finance teams and compliance officers rely on 8x8's automatic recording, retention policies, and call transcription to meet regulatory requirements. The platform generates audit reports for SOX, HIPAA, and PCI compliance without manual intervention.
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